At Laine, your privacy matters

This policy explains how we collect, use, and protect your personal information when you visit our website or purchase one of our digital products.

We keep things simple, respectful, and transparent.

1. What information we collect

When you use our website or make a purchase, we may collect:

• Your name
• Email address
• Billing information
• Order details
• Account information (if you create one)

We only collect information that is necessary to provide our services.

2. How your information is used

We use your information to:

• Process your orders and deliver digital products
• Provide customer support
• Send important emails about your purchase
• Improve our website and patterns
• Share updates or newsletters (only if you opt in)

We never collect more than we need.

3. Emails & communication

If you subscribe to our newsletter, you may receive:

• knitting updates
• new pattern releases
• gentle brand news

You can unsubscribe at any time by clicking the link in any email.

We won't spam you - ever.

4. Payments

Payments are processed securely through trusted third-party providers.

Laine does not store or have access to your full payment details, such as credit card numbers.

5. Cookies

Laine uses functional cookies only.

These cookies are strictly necessary for:

• logging in
• staying authenticated
• accessing purchased patterns

We do not use:

• tracking cookies
• analytics cookies
• marketing or advertising cookies

Because these cookies are essential for the website to function, they cannot be disabled.

6. Third-party services

We may use trusted third-party tools for:

• website hosting
• payment processing
• email communication

These services only receive the information necessary to perform their function and are required to protect your data.

7. Data security

We take reasonable steps to protect your personal information and keep it secure.

That said, no method of online transmission is 100% secure. We do our best, always.

8. Your rights

Depending on your location, you may have the right to:

• access the personal data we hold about you
• request corrections
• request deletion of your data

If you'd like to exercise any of these rights, just email us.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements.

Any updates will be posted on this page.

10. Contact

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

info@laine-studios.com

We're always happy to help.

A final note

Laine exists to make knitting feel calm, safe, and joyful - and that includes how your data is treated.

Thank you for trusting us.